Terms of service

Terms & Conditions – Mouwé Stories

Article 1 – Definitions

Within these Terms & Conditions, the following definitions apply:

  • Additional agreement: An agreement connected to a distance contract where the consumer purchases extra products, services, or digital content provided by Mouwé Stories or a third party.
  • Cooling-off period: The time frame in which the consumer can cancel their purchase.
  • Consumer: A private individual not acting for business or professional purposes.
  • Day: Calendar day.
  • Digital content: Data supplied in digital form.
  • Long-term agreement: An agreement involving recurring delivery of goods or services over a set period.
  • Durable medium: Any method (such as email) that allows information to be stored and accessed later.
  • Right of withdrawal: The consumer’s right to cancel an order within the cooling-off period.
  • Entrepreneur: Mouwé Stories, offering products online to consumers.
  • Distance agreement: A contract concluded online without physical presence.
  • Withdrawal form: The standard EU form used to cancel a purchase.
  • Distance communication: Any method used to complete a purchase remotely.

Article 2 – Company Information

(Additional business details can be added if needed)

Article 3 – Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through Mouwé Stories.

Before completing a purchase, these terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where they can access them and that they can be provided free of charge upon request.

Article 4 – The Offer

All product descriptions are created with care and accuracy. Images represent the products as clearly as possible. However, minor differences or errors may occur and do not bind Mouwé Stories.

If an offer is limited in time or subject to specific conditions, this will be clearly stated.

Article 5 – The Agreement

An agreement is completed once the consumer accepts the offer and meets the required conditions.

After placing an order, the consumer will receive a confirmation email. Until this confirmation is sent, the order may still be cancelled.

Mouwé Stories reserves the right to refuse or cancel an order if there is a valid reason, such as incorrect information or suspected misuse.

Article 6 – Right of Withdrawal

Consumers have the right to cancel their order within 14 days of receiving the product, without giving a reason.

The 14-day period starts the day after the product has been delivered.

If the consumer has ordered multiple items in one order, the period starts after receiving the final item.

Article 7 – Condition of Returns

During the cooling-off period, items must be handled with care.

Returned items must:

  • Be unworn and unwashed
  • Be undamaged
  • Include original tags
  • Be returned in proper packaging

If items are returned in a condition that reduces their value, the consumer may be held responsible.

Article 8 – Returning an Order

To exercise the right of withdrawal, the consumer must contact Mouwé Stories via info@mouwestories.com within the 14-day period.

The product must then be returned within 14 days after notification.

Return shipping costs are the responsibility of the consumer.

Article 9 – Refunds

Once the return has been received and approved, Mouwé Stories will process the refund within 14 days.

Refunds will be made using the same payment method as the original purchase, unless agreed otherwise.

Article 10 – Exclusions

The right of withdrawal does not apply to:

  • Custom-made or personalized items
  • Items that cannot be returned for hygiene reasons
  • Sealed products that have been opened
  • Items that are clearly worn or damaged

Article 11 – Pricing

All prices shown on the website include VAT unless stated otherwise.

Mouwé Stories reserves the right to adjust prices due to external factors such as taxes or regulations.

Article 12 – Delivery

Orders will be processed and shipped as quickly as possible.

If a delay occurs, the consumer will be informed. If delivery cannot be completed, the consumer has the right to cancel the order and receive a refund.

Article 13 – Complaints

If you have a complaint, please contact us at info@mouwestories.com.

Complaints will be handled within 14 days. If more time is needed, you will be informed.

Article 14 – Disputes

All agreements are governed by Dutch law.

Article 15 – Final Provisions

Any additional agreements or exceptions must be clearly recorded and may not disadvantage the consumer.